Spacetouch Reviews

My Jupiter by Space Touch stopped charging. I contacted them for a replacement and got a new one within a week. Jeanne was fantastic in getting my device swapped out!

I reached out to SpaceTouch because I was having trouble with the device in blue mode, where it kept cutting out after just a few seconds. Jeanne got in touch with me and requested that I complete a warranty form and send the device back. She stayed in contact throughout the return process and quickly sent me a replacement in just a few days. The service was top-notch, and I'm really loving the Jupiter now—my skin feels so much smoother with regular use.

I'm really pleased with how this company handled everything. It was all done in a super professional and speedy manner. Thanks a bunch!

Jeanne is a fantastic customer service rep. She was super attentive and quick throughout my whole experience of swapping out the Jupiter Spacetouch. I was pretty bummed that my device had lost its cooling and heating features, but Spacetouch really backed their product and promptly sent me a brand new one. I’m really thankful that the replacement process went off without a hitch!!! Big thanks to you, Jeanne. You truly represent Spacetouch and made them shine!!!

Super friendly and fast to assist! I really appreciated their quick response.

My new device wouldn't charge up. I reached out to customer support at Space Touch and got quick responses to every message I sent after that. They told me to ship my device to the address they gave me. Soon after, they sent me a brand new one. They also kept me updated on the tracking for both the device I sent and the replacement I got. When we bought this unit, we heard that the company had top-notch customer service, and even though we didn't think we'd need it so soon, they really do stand by their product like we were promised.

Wow! That was quick! The support team was super fast and really focused on my needs. It was great dealing with Jeanne. We didn’t think we’d get a brand new device, box, and charger, but that’s exactly what showed up in just a few days! We thought it would just get a new battery and take weeks to arrive.

They truly came through with our warranty with hardly any fuss! What a nice surprise!

Awesome support from Jeanne. My gadget quit on me, but they sent a brand new one right away. Big thanks for the fantastic help!

I had trouble getting my spacetouch Jupiter to charge properly. Jeanne was super quick to respond and checked in right away!! They swapped out my defective unit for a brand new one!! Incredible customer support!!

I had my Jupiter for just a month when it stopped functioning. Jeanne was super helpful and kept in touch until I got a replacement delivered safely. The new one is working perfectly!

I was really anxious when I first bought the Jupiter, but today I got my replacement. The old one quit on me, so I contacted them, and they had me send it back. They even provided a shipping label and sent me a brand new unit. I appreciate that they kept their promise. This was a big investment, and it’s totally worth it.

I gotta say, I'm quite impressed with Jeanne. My Jupiter device broke down after just a few months of use, but Jeanne was super quick to respond and kept following up to get us a replacement. The warranty claim was a breeze and went through fast. I'm really enjoying the Jupiter skincare gadget and I'm noticing some awesome results.

My wife uses the Jupiter device every day and has been quite happy with the outcomes. After a couple of years, the blue light feature stopped working, but she mainly relies on the red light function, which also failed shortly after. I observed that when the device was plugged into the charging base, both the red and blue lights worked fine, but they wouldn’t function when unplugged. Being an engineer, I figured it was a battery problem. I reached out to customer service, and they asked me to send the unit back for assessment. We got a replacement unit in no time. I'm really satisfied with how customer service handled the warranty and got us a new device so fast. It seems like others have faced similar issues after a few years, but it’s reassuring to know that Space Touch stands behind this great product with solid warranty support and customer service.

The issue I had with my Neptune got sorted out real fast. I was pretty amazed at how swiftly it was taken care of. Usually, companies drag their feet. Big thanks for resolving my problem so quickly!

We've had our Jupiter device for around three years, and the treatments have been fantastic. That said, the blue light sessions were cutting off too early, so we reached out to Jeanne. She suggested we fill out a warranty claim and send it back to them. We did that, and I thought it would take a week or two to get the device returned. To our amazement, Jeanne sent us a brand new device in just two days! I'm really blown away by Jeanne and Space Touch. They genuinely know how to treat their customers right. Thanks a bunch!